Shipping policy

HE HUSTLER BALACLAVA Shipping Policy
This policy is established to provide you with complete clarity on our shipping procedures and policies. By placing an order on our site, you agree to the terms set forth herein.

We offer free shipping with tracking for orders over $50.

Shipping Charges and Time:

Handling Time: 1 to 3 days (Monday to Friday)
Transit Time: 7 to 14 days (Monday to Friday)

For United States Orders:

Shipping Costs

Standard Shipping: We charge $4.99 for orders under $50. Orders over $50 qualify for free shipping, reflecting our commitment to transparent pricing with no hidden fees.
🔰 Premium Delivery Option: For an additional $9.99, customers can upgrade to our Premium Delivery service. This option offers protection against loss and theft during transit, ensuring your order arrives safely and providing you with extra peace of mind.

Shipping Method Transit Time Shipping Fee
Standard Shipping 7 to 14 days (Monday to Friday) $4.99 (Free for orders over $50)
Premium Delivery Option 7 to 14 days (Monday to Friday) $9.99

Shipping Details

Carriers: We proudly partner with CAINIAO and USPS for reliable and efficient delivery.
Domestic Shipping: Most shipments are in transit for 3 business days. Orders placed by 12:00 PM will be processed the same day. Our operating hours are Monday through Friday.

Modifying Your Order

Address Changes: To modify the delivery address, please contact us within one day of your order at contact@the-hustler-balaclava.com. Address changes cannot be made once an order is in transit.
Cancellations: Orders can be canceled any time before shipment. For shipped orders, please refer to our return policy.

Tracking Your Order

Stay updated on your order's journey! Track its progress on our "Track My Order" page: Track My Order.

Handling Damaged Packages

Should you receive a package damaged in transit, please refuse it upon delivery and notify our customer service. If the package was delivered in your absence, please contact us at contact@the-hustler-balaclava.com.

CUSTOMER SUPPORT:

For any questions, you can send us a message via our contact page by clicking here.

Availability: Our customer support is available Monday to Friday - 9am to 6pm.
Response time: We will respond within 24 hours (check your spam folder).
Email: contact@the-hustler-balaclava.com