FREQUENTLY ASKED QUESTIONS

Our delivery times are as follows:

10-12 business days for the USA, UK, Canada, and Australia.

Shipping fees are $4.99 for all orders under $50. Shipping is free for orders over $50

You have 14 days from the receipt of your order to return a product.

Please ensure the product is returned in its original packaging, with the tags intact and no signs of alteration.

To initiate your return request, kindly contact our customer service via email.

Please note that return shipping costs will be your responsibility. We appreciate your understanding and are available for any further assistance.

For orders shipped to countries within the European Union, you won’t have to pay customs fees. However, we highly recommend checking with your local authorities to avoid any unexpected customs charges, especially if you reside outside the EU.

First, we recommend checking the status of your order via the tracking link provided in your email. If the delivery is still in progress, please wait until the estimated delivery date. If your package has been held by the carrier, refer to the notice left to arrange for pickup. Also, double-check that the delivery address you provided is correct. We're here to assist with any further questions or clarifications.

If you're not satisfied with your order, you can request a refund. Please review our return policy for specific conditions and instructions. You have 14 days from the receipt of your package to request a refund and return the product in its original condition.

To track your order, please use our online tracking platform. There, you'll find all the necessary information to monitor the progress of your order in real time.

The average processing time for orders is 24 hours after payment confirmation. Orders are prepared from Monday to Saturday, ensuring quick and efficient handling of your purchase.

You have 2 hours after placing your order to send a message to our customer service team. Please use the contact form on our website to inform us of your decision to cancel as quickly as possible.

Email: contact@the-hustler-balaclava.com

If you haven't received a confirmation email, first check your spam or junk folder. If it's not there, log into your account on our website to check the status of your order in the "My Orders" section. If the order does not appear, please contact our customer service team via the "Contact Us" page for prompt assistance.

If your order includes multiple items, they may be shipped separately depending on stock availability and shipping warehouses. Don’t worry, your remaining items will arrive shortly.

We accept credit cards, PayPal, and other secure payment methods.

Once your payment is accepted, you will receive an email confirming your order, and the charge will be processed within 24 hours. If your card is not authorized, no charge will be made. This indicates a refusal from your bank. In that case, you can use another card or opt for PayPal as a payment method.

Our transactions are secured with SSL encryption to protect your personal and payment information.

First, make sure your card hasn’t expired. If the transaction was declined, check if you've exceeded your spending limit or if there was an error with two-factor authentication. Try again and review your bank’s app for limit details. If the issue persists, consider using another payment method such as a different card, PayPal, or Apple Pay.

Our customer service team is available via email at contact@the-hustler-balaclava.com to answer all your questions.

If you encounter an issue with a product, you have two options to get assistance.

You can contact us via email at: contact@the-hustler-balaclava.com

Alternatively, you can submit a ticket through our "Contact Us" page.

Customer service is available Monday to Saturday from 9 AM to 12 PM, and from 2 PM to 7 PM. You can reach us via email at: contact@the-hustler-balaclava.com